Return Policy

Because of the nature of adult toys and for sanitary purposes, ALL SALES ARE FINAL. When you receive your package, please make sure that you check your items to make sure they are functioning properly. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling, and subject to a 15% restocking fee). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded, so please keep all packaging for the 30 day return period.

Returns and exchanges are available for orders shipped within the United States.

Items MUST be returned or exchanged within 30 days of your order shipment.

Damaged and defective products can be returned or exchanged for a small restocking fee.

Shipping charges for returns or exchanges of unwanted items cannot be refunded.

In the event that liquid products were damaged or leaked during shipment, we will replace these items at no additional cost..

For all orders, please allow up to 4 weeks to receive your replacement item(s) or refund.

If you have any questions or concerns about return or exchange please contact our Customer Service at (877)Venus-50 M-F 8am-4pm EST or email support@venustoys.com.

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Return Policy

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